Return & Shipping Policy
Shipping to US with verified payment & confirmed address. Domestic shipments are a mix of services from UPS, USPS, and FedEx. All packages may require a signature.
Most of our products ship within 1 Business Day - Occasionally, we are out of stock on an item and will sometimes use a drop ship from one of our suppliers. Drop ships from a handful of suppliers can add up to 5 days processing time.
Refunds & Returns
PLEASE CALL US FIRST for an RMA (Return Merchandise Authorization) #.
All returns made to Revolution Off-Road, LLC must be in the original box with all parts included in new condition.
All returns must be sent with a copy of the original receipt, explanation of the problem and an RMA #.
All returns for full credit must be received by Revolution Off-Road, LLC within 15 days of the product being received by the customer. (determined by UPS tracking #)
Customer is 100% responsible for ALL shipping costs on returned items. Thus, if you return an item and did not originally pay shipping costs, the original shipping cost incurred by us will be deducted from your refund.
Credit will be issued after the product and its contents are inspected and found to be in brand new condition as shipped to the buyer.
All returns will be subject to a 15% restocking fee, unless special considerations have been made.
Shipments refused by you (the Customer) and returned back to Revolution Off-Road will carry an automatic 15% re-stocking fee deducted from the total credit owed.
Any Orders that have been cancelled after 24 hours and the products have not been shipped, are subject to a 5% Processing fee.
Credit will not be issued in the following situations:
Product has been installed and or used.Product has been damaged from an attempt to install and/or use.
Product is shipped back without original box, manual and/or parts.
Seal on electrical parts is broken, or it is evident that electrical part has been installed to vehicle.
Product serial number does not match what was originally shipped to buyer.-Product is deemed not re-sellable due to customer's actions.
Electrical components after they have been installed.
Revolution Off-Road, LLC honors all manufacturer warranties. Any product that carries a manufacturer warranty must be warrantied through its respective manufacturer. Installed components which have failed must be removed and shipped back to its manufacturer for inspection before replacement. Revolution Off-Road, LLC is not responsible for shipping products to manufacturers for inspection or the return shipping to the end user. Labor time is not paid by Revolution Off-Road, LLC.
If a products arrived damaged please contact Revolution Off-Road, LLC right away. Do not install the product as the manufacturer will handle shipping a replacement item. If you install the product then it will void any shipping claim as the product will need to be reviewed by sending pictures of any damage. Once again review your product before attempting to install it, if any damage is found, do not install.
There is a 30 day turnaround policy on cores from the time it was delivered.